Reference

Your Rights and Our Obligations at keralalines

keralalines operates under a defined legal framework that governs how your account is created, how your data is handled, and what rights you hold as someone who uses…

Account Eligibility by Local LawData Retention PolicyDispute Resolution ProcessUser Rights Under Applicable JurisdictionCookie and Tracking Disclosure

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What Our Legal Terms Actually Cover

keralalines Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms apply to every account, transaction, and session conducted through keralalines in regions where access is permitted under local law. Eligibility to open and use an account depends entirely on the laws of the jurisdiction in which you reside — we do not override local

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regulation. When you deposit using UPI, Paytm, or PhonePe, the transaction is processed under the payment processor's own terms in addition to ours. Withdrawals are subject to identity verification checks before funds are released, which is a legal requirement we follow to prevent fraud. Our terms
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are written in English as the governing language. Any dispute arising from account activity is handled through the process outlined in our dispute section. We update these terms when regulations change and notify you via the email address on your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your rights under our terms, need to request a data correction, or want to raise a formal dispute, there are three direct ways to contact our legal and compliance team. We respond to documented legal requests within five business days.

Team online

Email — Legal Team

Send a written request to our legal team email. Include your account ID, the specific clause or policy you are questioning, and any relevant transaction reference. We acknowledge all submissions within 24 hours and provide a full response within five business days.

In-Account Dispute Form

Log into your account and navigate to the support section to raise a formal dispute. The form captures your account activity log automatically, which means our compliance team can review the exact session data without you needing to attach screenshots or additional files.

Live Chat — Compliance Queue

For urgent account-access or identity-verification issues, our live chat connects you directly to the compliance queue during business hours. Agents in this queue are trained on account security and data-rights procedures, not just general platform questions.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Your Controls

We apply a layered approach to account security and data management so that your personal details, payment records, and session history are handled with clear purpose and within…

Data We Collect and Why

We collect your name, contact details, date of birth, payment method identifiers such as your UPI VPA or Paytm number…

Cookie Policy in Plain Terms

We use session cookies to keep you logged in, analytics cookies to understand how pages are used, and preference cookies…

Account Security Measures

Every account is protected by password hashing, two-factor authentication via SMS or an authenticator app, and session timeout after inactivity.

Data Retention Schedule

Account data is retained for the period required by applicable law in your jurisdiction — typically five to seven years…

Who Handles Your Data

Your data is processed by keralalines and by payment processors including UPI network operators, Paytm, and PhonePe solely to complete…

How to Request Changes or Deletion

Submit a written request from the email address registered to your account.

Frequently Asked Questions on keralalines Legal Terms

These questions cover the legal and policy points that come up most often. If your question is not answered here, use the contact paths in the section above.

Eligibility depends on the laws of the jurisdiction in which you reside. Access to keralalines is available only where local law permits. You are responsible for verifying that your use complies with local regulations before opening an account.

We hold your name, date of birth, contact details, payment identifiers such as your UPI VPA or Paytm number, and transactional history. You can request a full data summary by emailing the legal team from your registered email address.

Log in and use the dispute form in the support section. Attach any relevant references, such as a transaction ID or date range. Our compliance team reviews submissions within five business days and contacts you with a resolution or a request for further details.

Yes. Submit a deletion request from your registered email. We will confirm within five business days which data can be removed immediately and which records must be retained for the period required by applicable financial regulation in your jurisdiction.

We share data only with payment processors — UPI network operators, Paytm, PhonePe — strictly to process your transactions. We do not share, sell, or rent your personal data to advertisers, marketers, or unaffiliated third parties under any condition.

We send a notification to the email address on your account at least seven days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms, so we encourage you to review any update we send.

Financial transaction records are retained for the period required by applicable law — generally five to seven years after closure. Non-transactional preference data is deleted within 90 days of closure, provided you submit a formal data deletion request.

Your Rights and Our Obligations at keralalines

How to Reach Us on Legal and Policy Matters

Email — Legal Team

In-Account Dispute Form

Live Chat — Compliance Queue

Data Handling, Cookies, Security and Your Controls

Data We Collect and Why

Cookie Policy in Plain Terms

Account Security Measures

Data Retention Schedule

Who Handles Your Data

How to Request Changes or Deletion

Frequently Asked Questions on keralalines Legal Terms

01 Am I eligible to open an account on keralalines?

02 What personal data does keralalines hold on me?

03 How do I raise a formal dispute about my account or a transaction?

04 Can I request deletion of my account data?

05 Does keralalines share my data with third parties?

06 How are changes to these terms communicated?

07 How long does keralalines keep my financial records after I close my account?

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