Reference

Terms That Govern Your keralalines Account

These terms and conditions form the binding agreement between you and keralalines when you open an account and use our platform, available where local law permits.

Account Eligibility by Local LawUPI, Paytm, PhonePe Deposit RulesWithdrawal Verification PolicyFair Use and Account ConductDispute Resolution Process
keralalines Terms That Govern Your keralalines Account
REACH OUR POLICY TEAM

Contact Us About These Terms and Conditions

If any clause in these terms is unclear, or if you believe your account has been treated in a way that does not match what these terms describe, our support team is here to help. Raise a query through any of the channels below and we will respond within the timeframe shown.

Team online

Live Chat

Connect with a support agent directly through the chat window on keralalines.net. Available around the clock, live chat is the fastest route for urgent terms-related queries about your account or a pending transaction.

Email Support

Send a detailed description of your concern to our support email and we aim to respond within 24 hours. Attach any transaction IDs or screenshots relevant to your query so our team can resolve it without follow-up delays.

Help Centre

Our Help Centre on keralalines.net carries a searchable index of policy explanations, account rules and step-by-step answers to common terms-related questions — available any time without waiting for an agent.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

keralalines handles your personal data, account security and communication preferences according to the obligations described in these terms and our privacy policy.

Account Data We Hold

We retain your registration details, KYC documents and transaction history for the minimum period required by applicable law.

Cookie and Tracking Policy

keralalines uses session cookies to keep you logged in and analytics cookies to understand how the platform is used.

Account Security Practices

Your account is protected by password authentication and, where enabled, two-factor verification.

Data Retention Timeline

Transaction records are kept for a minimum period consistent with financial regulations in the operating jurisdiction.

Requesting Changes to Your Data

To update, correct or delete personal data held on your account, submit a written request through email support.

Who to Contact for Policy Concerns

All formal terms or data complaints should be addressed to our compliance team via the support email.

Frequently Asked Questions About These Terms

The answers below cover the questions we receive most often about the terms and conditions on keralalines. If your question is not listed, reach our support team via live chat or email and we will clarify the relevant clause for you.

Yes, these terms apply to anyone who opens an account on keralalines.net. Access depends on whether your local law permits participation. It is your responsibility to confirm your eligibility before using the platform or depositing funds.

Yes, we may update these terms at any time. When a material change is made, we notify you by email to your registered address. Continuing to use the platform after a notified change means you accept the updated terms.

You may raise a formal concern through our support email. If the disagreement cannot be resolved through that process, the dispute is referred to the applicable legal process set out in the jurisdiction where keralalines operates.

All deposits made through UPI, Paytm or PhonePe are subject to the transaction rules set out in these terms, including minimum and maximum amounts per session. Processing time depends on your bank or wallet provider, not solely on keralalines.

Under these terms, any withdrawal request may trigger an identity verification step. You may be asked to submit a government-issued ID and proof of payment method before funds are released to your UPI or linked bank account.

Data retention after account closure follows the minimum period required by applicable financial and legal regulations in the operating jurisdiction. Once that period ends, your data is deleted or anonymised unless an active dispute requires retention.

Email our support team from your registered address with a data access request. We acknowledge such requests within 48 hours and provide or confirm deletion of eligible data within the timeframe required by applicable law.