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How keralalines Handles Your Personal Data

At keralalines, we take the privacy of every account holder seriously — this page tells you exactly what data we collect, why we collect it, and how you…

Data collected only as neededAccount security with encrypted storageYour right to access or delete dataIndia-region privacy complianceContact us anytime to update your record
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keralalines How keralalines Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about your personal data, want to correct inaccurate records, or wish to request deletion of your account information, our privacy support team is available through the channels below. We aim to respond to all data-related requests within five business days of receipt.

Team online

Email Privacy Support

Send your data request, correction notice or deletion request to our dedicated privacy email. Include your registered account ID so our team can locate your record without delay and process the request accurately.

Live Chat on the Platform

Open the live chat widget from your account dashboard and select the Privacy or Data topic. Our support agents are available during platform hours and can escalate your request to the data team immediately.

Written Postal Request

For formal or legal data requests, you may send a written notice to our registered correspondence address. Please include a copy of your identity document so we can match the request to the correct account holder.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security at keralalines

Every privacy practice described here reflects how we actually operate — from cookie settings you control on first visit to the encrypted storage we use for identity documents.

Data We Collect and Why

We collect your name, email, phone number, UPI or Paytm identifiers, and verification documents.

Cookie Controls

On your first visit you see a cookie preference panel. Strictly necessary cookies run without consent; analytics and marketing cookies…

Encrypted Storage

Account passwords are hashed using industry-standard algorithms and never stored in plain text.

Data Retention Schedule

Active account data is retained for as long as your account remains open.

Your Rights to Access and Correction

You have the right to request a copy of all personal data we hold on you, to correct inaccurate details…

Third-Party Data Sharing

We do not sell your data. We share it only with payment processors like UPI networks, Paytm and PhonePe to…

Common Questions About Your Privacy on keralalines

The answers below address the questions we receive most often about data rights, cookie use, account data deletion and how to reach our privacy team. If your question is not listed here, contact us directly through live chat or our privacy email.

We collect your full name, email address, phone number, date of birth, and the payment identifiers you use — such as your UPI handle or Paytm-linked mobile number. Identity documents are collected only when account verification is required under applicable rules.

Submit a data access request via our privacy email or live chat. Include your registered account ID. We will compile and send you a copy of all personal data tied to your account within five business days of receiving your request.

Yes. Send a deletion request through our privacy email or live chat. We will remove your personal data from active systems once any legally required retention period has passed. We will confirm deletion in writing once the process is complete.

Only to the extent needed to operate your account. Payment processors such as UPI networks, Paytm and PhonePe receive transaction data to complete your deposits and withdrawals. Identity verification partners receive documents only when verification is required. We do not sell data.

We use strictly necessary cookies to keep the platform functional and optional analytics cookies to understand how the site is used. You can accept or decline optional cookies on first visit, and you can update your preferences at any time from the cookie settings link in the page footer.

After account closure we retain your data for the period required by the law applicable in your jurisdiction, then delete or anonymise it. If you want details specific to your account, contact our privacy team and we will provide your personalised retention schedule.

Contact our privacy team immediately via live chat or email, describing the concern in as much detail as possible. We will investigate and respond within five business days. Where local law grants you the right to escalate to a data authority, you may do so at any time.

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